Vacancy Detail

System Performance Quality & Research Lead

Department: Regional Nephrology System Admin
Program: Nephrology
Status: Regular Full Time
Days; 8 Hour Shifts (Subject to Change)
Location: All Sites; Primary site is Oshawa
Wage Schedule: $44.990 - $61.350 per hour
File Number: 2500000570

POSITION SUMMARY:

The System Performance, Quality & Research Lead works as a key member of the Nephrology & Diabetes teams to lead quality initiatives and projects to support the provision of effective, evidence informed quality care. Reporting to the Director of Regional Nephrology & Diabetes Programs, the System Performance, Quality & Research Lead supports Ontario Renal Network (ORN) and corporate initiatives and strategies with the goal of increasing efficiencies and clinical analysis in line with the ORN and organizations strategic plan.
The role works closely with the Program Director, Medical Director, Managers, Clinical Practice Leaders, to lead, guide the key quality/strategic and performance improvement initiatives identified as priorities in the current and future Ontario Renal Plans (ORP) to meet and exceed established performance metrics from the Ontario Renal Network (ORN). The role integrates strategy, quality, practice and project planning across all services and sites within Nephrology/Diabetes and with external partners for initiatives, e.g. Ontario Health (OH), ORN and third party providers to achieve the deliverables of the ORN and excellence in patient care.

The System Performance, Quality & Research Lead coordinates and leads the strategic priorities of the Ontario Renal Plan within the program and provides the Program Director and Medical Director with guidance on standards and structures for monitoring and reporting quality and data metrics, including data analysis to meet and exceed the performance metrics with the ORN and OH for Nephrology and Diabetes care.

The System Performance, Quality & Research Lead will contribute to the implementation of continuous improvement in the program to achieve excellence in person-centered care and meet the standards of the ORN through the utilization of skills and attributes associated with the fields of process improvement, project management and change management in an integrated manner.

DUTIES & RESPONSIBILITIES:

Supporting the Director, Nephrology/Diabetes the System Performance, Quality & Research Lead duties include, but are not limited to:

* Prepare and analyze statistical reports/surveys from the ORN and Ontario Renal Reporting System (ORRS) to identify trends and issues requiring quality improvement focus.
*Monitor progress against the ORN quality and performance metrics in preparation of the quarterly performance reviews with ORN.
*Monitor progress against the Diabetes quality and performance metrics.
*Facilitate the implementation of quality improvement activities and acts as a knowledge expert and resource to leaders in the development and maintenance of quality improvement processes
*Works with program leadership to ensure standardized and consistent approach to process improvement, change management, and project implementation
*Liaise with Patient Experience to identify trends corporately that will align with the person-centred care strategic initiatives and deliverables of the ORN and support action planning for improvement at the program level
*Contributes to the development, implementation and management of initiatives/projects related to corporate annual business plan that can be aligned with the program specific annual projects and improvement goals. Monitor progress against the ORN quality and performance metrics in preparation of the quarterly performance reviews with ORN
*Coordinate the delivery of appropriate education, mentoring and coaching in support of quality improvement activities across the programs (Nephrology and Diabetes) using established principles such as LEAN, Six Sigma, project management, and quality improvement methodologies

QUALIFICATIONS:

*Bachelor's Degree in a related clinical field, Bachelor's degree in a Healthcare Administration, (Master's Degree in a health care related field preferred)
*Membership in good standing within a Regulated Health Discipline
*3 years recent, progressive management experience in related health care services, including a minimum of two years' experience in quality improvement development, implementation and evaluation
*Proven, recent, significant clinical experience in Chronic Disease Management populations; and knowledge and experience in programs for patients with chronic conditions is required;
*Knowledge and applied experience in Ontario Renal Plans and ORN performance metrics required; Ontario Renal Reporting System (ORRS) preferred;
*Demonstrated working experience with EPIC preferred;
*Educational preparation in quality improvement, certificate in quality improvement or equivalent in the use of quality improvement methods and tools
*Demonstrated knowledge of quality improvement principles, methods, and tools
*Experience/certificate in clinical research is required
*Proven leadership skills
*Demonstrated ability to organize and prioritize work
*Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders
*Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff safety, patient safety and environmental safety and participation in regular in-service sessions.
*LEAN/Six Sigma certification Black Belt or equivalent preferred
*Project Management Professional (PMP) or equivalent preferred
*Demonstrated quality improvement planning and implementation effectiveness at a corporate level or working in Regional programs
*Demonstrated ability to effectively train, coach and mentor teams and leaders
*Proven ability to facilitate cross functional project teams and improvement initiatives
*Excellent interpersonal, communication (presentation, written and verbal), critical thinking, attention to detail and problem-solving skills.
*Highly motivated team player, with enthusiasm for change and the ability to work well under pressure and meet multiple deadlines with minimal supervision;
*Experience in working with large, multisite organization and with external health care partners, regional and provincial.
*Proven knowledge of and experience with complex and multi-stakeholder strategic planning processes and projects;
*Demonstrated interpersonal skills and the ability to build consensus among a wide variety of health care and administration professionals;
*Ability to foster good public relations and effective working relationships;
*Demonstrated involvement in program, corporate, and provincial committees;
*Organizational and time management skills and the ability to adjust to and meet multiple deadlines/priorities by handling multiple tasks simultaneously;
*Proven ability to act as a resource to various health professionals, such as front line staff, managers, physicians and senior executives
*Proven ability to remain up-to-date with health care quality assurance trends, practices, and legislation. Knowledge of Province of Ontario health care quality agenda legislative requirements and initiatives an asset
*Strong analytical skills including the ability to collect, analyze, share and interpret qualitative and quantitative data
*Ability to time manage various demands in a dynamic and fast paced work environment
*Ability to use Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, Project, and SharePoint.
*Travel is required between sites
*Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;


CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.

At Lakeridge Health we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer we welcome applications from all qualified applicants.

Lakeridge Health is committed to providing a safe and healthy work environment and to preventing the transmission of COVID 19 infections among Lakeridge Health team members and our patients. New Lakeridge Health team members will be required to provide proof of full vaccination for COVID-19 during their Post-offer/Pre-employment Health Assessment, subject to any exemptions recognized under the Ontario Human Rights code.