Non-UnionLAKERIDGE HEALTHSERVICE DESK ADMINISTRATORINFORMATION TECHNOLOGYFULL TIMEDay schedule; 8 hour shifts (subject to change)Lakeridge Health OshawaSALARY: $32.77 - $37.40 per hourUNEX-2000000801This position is open to all qualified staff throughout Lakeridge Health commencing April 21, 2020 and closing at 11:59 pm on April 28, 2020.DUTIES & RESPONSIBILITIES:The Service Desk Administrator's role is to oversee the entire Service Desk staff and ensure that end users are receiving the appropriate assistance. The Service Desk Administrator, Information Technology, reports directly to the Manager of IT Enterprise Systems and has a working relationship with all other IT Managers. The Service Desk Administrator is responsible for ensuring that Service Desk Analysts are delivering high quality, safely and consistently services on a daily basis; supervising team members to deliver services that are patient-centered, timely and efficient. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Administrator will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.QUALIFICATIONS:* College diploma or university degree in the field of computer science, information sciences, or related field and/or [5] years equivalent work experience;* Proven proficiency with Microsoft Windows 2010, Microsoft TCP/IP networks; Web Browser; Microsoft Office & O365 Software; Winzip, Anti-Virus software and various workstation software applications;* Recent experience with TCP/IP network interface/Web technology, and Active Directory services and system as it relates to solving basic connectivity problems;* Knowledge of software tools to assist in operating a Service Desk (ie:Web Help Desk);* Exceptional knowledge of computer hardware & software;* ITIL foundation an asset;* Demonstrated progressive experience in the management of a support team;* Proven track record of developing and providing Service Level Agreements and Service Desk deliverables;* Demonstrated effective communication skills;* Demonstrated communication and interpersonal skills which will enable you to communicate in a positive, professional manner with users and co-workers;* Proven ability to perform effectively in high-pressure situations;* Must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past 12 months;* Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;* Must have a satisfactory performance record;* Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety with participation in regular in-service education sessions; and,* Proven good attendance record with capability of maintaining this same standard.CONDITIONS OF EMPLOYMENT:This position is open to all qualified staff throughout Lakeridge Health.The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.Accommodation will be provided in all parts of the recruitment and assessment process as required under Lakeridge Health's Employment Accommodation policy. Applicants need to make their needs known in advance.