Vacancy Detail

CUPE

Job Title: Rehabilitation Clerk
Status: Temporary Part Time (9 Months)
Department: Physio - O/P, LHAP
Program: Healthy Aging
8 Hour Shifts, Days Schedule (Subject to Change)
Location: Lakeridge Health Ajax-Pickering
Wage Schedule: $28.980 - $30.290 per hour
CUPE: 2600001036 (Subsequent)

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

This position is open to all qualified CUPE staff throughout Lakeridge Health commencing 21 April 2026 and closing at 11:59 pm on 24 April 2026.

DUTIES AND RESPONSIBILITIES:

Under the direction of the Patient Care Manager (PCM) the Rehabilitation Clerk will perform the following duties; screen referrals for completeness, dictionary tasks, changes and edits in the Community Wide Scheduling module, scheduling and pre-registering all scheduled patients in the admission module; in collaboration with the PCM and Clinical Supervisor (CS), determine the level of prioritization based on the prioritization tool; be aware of and meet booking timelines and targets; rescheduling patients as necessary; billing and performing a wide range of clerical duties necessary for the efficient functioning of the ARC.

QUALIFICATIONS:

* Medical Office Administration Diploma or an equivalent combination of education and experience is required;
* Proven knowledge of medical terminology (tested);
* Proven knowledge of Microsoft Word and Excel (tested - basic level);
* Proven keyboarding skills of 30 wpm (tested);
* Relevant clerical experience in a outpatient hospital setting preferred;
* Recent related experience in a rehab or physiotherapy clinic an asset;
* Experience with EPIC and Community Wide Scheduling module mandatory requirement;
* Proven knowledge of Meditech Admission module;
* Knowledge of booking/scheduling Rehabilitation procedures;
* Excellent interpersonal and communication skills;
* Ability to foster good public relations and effective working relationships;
* Ability to work productively, independently and as a member of a team, in a busy environment with frequent distractions;
* Proven organizational skills with the ability to prioritize, problem-solve, and manage multiple tasks;
* Proven understanding of "customer service" concept and ability to manage telephone communications in an efficient and effective manner;
* Strict adherence to confidentiality;
* Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
* Must have a satisfactory performance record;
* Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service education in this area.

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact recruitment@lh.ca .

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.

CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and C.U.P.E Local 6364.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.