Vacancy Detail

CUPE

Job Title: Telecommunications Operator
Status: Regular Full Time
Department: Telecommunications
Program: Information Technology
8 Hour Shifts, Days, Evenings, Nights and Weekends Schedule (Subject to Change)
Location: Lakeridge Health Oshawa
Wage Schedule: $27.710 - $29.050 per hour
CUPE: 2500002724

This position is open to all qualified CUPE staff throughout Lakeridge Health commencing 16 September 2025 and closing at 11:59 pm on 23 September 2025.

The Telecommunications Operator will be responsible for providing exemplary customer service in conjunction with Lakeridge Health's core values of Inclusion, Compassion, Innovation, Teamwork and Joy.

DUTIES AND RESPONSIBILITIES:

Answer and redirect incoming calls on the main switchboard and locating lines; Page on-call staff members in accordance with 24hr on call schedules; Implement all emergency code response while adhering to hospital policies and procedures; operate various features and capabilities of the consoles; activating the Paging System; Activate Pagers for on-call use as per policies in place; Perform data entry using Microsoft Office & Google Sheets; Assist with the orientation and training of new staff as assigned; Manage personal and communal e-mail inbox and respond to requests; Execute excellent call management and customer service skills.

QUALIFICATIONS:

" Recent related multiple line switchboard operating experience, utilizing CISCO VOIP telephone equipment or other related Telecommunications consoles within a health care environment preferred
" Ability to operate all equipment in the department proficiently (switchboard console, locating phone, emergency phone lines, overhead PA paging system, pagers)
" Demonstrated keyboarding skills (30wpm tested)
" Proven knowledge and competency of Hospital and departmental policies with the ability to carry out all emergency procedures
" Effective communication and interpersonal skills
" Ability to work in an enclosed environment within close proximity to co-workers
" Demonstrated organization and independent skills with the ability to prioritize workload
" Ability to be detailed oriented
" Proven ability to work with minimal supervision with frequent interruptions in a busy/stressful environment
" Knowledge of Medical Terminology an asset;
" Demonstrate an understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff safety, environmental safety and participates in regular in-service education in this area

CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and C.U.P.E Local 6364.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.

At Lakeridge Health we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer we welcome applications from all qualified applicants.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.