PCM, Mental Health & AddictionsLAKERIDGE HEALTHPATIENT CARE MANAGER, MENTAL HEALTH AND ADDICTIONSMENTAL HEALTH AND ADDICTIONSFULL TIME 8 HOUR DAY SHIFTS (SUBJECT TO CHANGE)LAKERIDGE HEALTH OSHAWASALARY RANGE: $46.160- $57.700 per hourUN.EX.2100000037JOB SUMMARY: Reporting to the Director, Community Mental Health and Addictions, the Patient Care Manager will lead and support the daily operations of several outpatient programs, including: Eating Disorders, Early Psychosis Intervention, Day Treatment and other mental health and addiction services. The Patient Care Manager will be required to lead, manage and facilitate the implementation of evidence informed practice to achieve the delivery of high quality patient care across the services within this portfolio while collaborating with other Patient Care Managers to enhance the quality of care across the care continuum. The Patient Care Manager, as an integral member of the program leadership team, will be responsible for the ongoing monitoring and evaluation of performance metrics and associated performance improvement initiatives. The Patient Care Manager is responsible for the coordination and support of several mental health and addiction services across hospital and community locations, with patients being seen for a range of mental health and addiction issues. The Manager leads several interdisciplinary teams, with regular interactions and among community agencies, regional, LHIN partners, provincial networks and other stakeholders. Establishing effective and sustainable relationships with internal and external stakeholders is a key component.QUALIFICATIONS:* Minimum of Masters degree in social sciences or other applicable program; * Current registration, in good standing, with her/his regulatory college;* A minimum of 3 to 5 years of leadership and/or management in a clinical operational environment is preferred;* A minimum of five years of clinical experience in mental health and addiction services;*Recruitment, orientation and clinical supervision of psychologists, social workers and other regulated and un-regulated professionals;* Demonstrated skills the areas of finance, human resources, quality improvement, change management and evaluation;* Advanced knowledge in utilizing quality management data for monitoring/identifying trends, impacts and making suggestions for facilitating/implementing action plans;* Proven knowledge of and ability to work with Collective Agreements and Labour Relations issues and demonstrated knowledge of relevant legislation, workplace safety standards, quality standards and related best practice guidelines;* Excellent working knowledge of the mental health and addictions system* Demonstrated leadership skills that incorporate the ability to build and coach a motivated team;* Excellent organizational planning, assessment and evaluation skills with demonstrated problem-solving and critical thinking skills;* Excellent communication (written and verbal) and interpersonal skills with the ability to work effectively with internal and external healthcare partners;* Proven conflict management/resolution skills * A commitment to continuous quality improvement and enhancing the client experience* Demonstrated commitment to ongoing professional development;* Must have satisfactory performance record;* Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;* Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-services in this area; and;* Proven good attendance record with capability of maintaining this same standard;CONDITIONS OF EMPLOYMENT:The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.Accommodation will be provided in all parts of the recruitment and assessment process as required under Lakeridge Health's Employment Accommodation policy. Applicants need to make their needs known in advance.