Non-UnionLakeridge HealthPosition: Operations Coordinator, Diagnostic Assessment ProgramProgram: R.S. McLaughlin Durham Regional Cancer CentreStatus: Temporary Full Time (24 months)Schedule: 8 hour Day shifts; Subject to changeLocation: Lakeridge Health OshawaSalary: $37.865 - $42.149 per hourPosting Number: UNEX-1600001208POSITION SUMMARY:The Regional Cancer Program at Lakeridge Health is looking for an energetic self-starter to support planning and coordination of the Diagnostic Assessment Program. The Operations Coordinator will support the leadership team on several key programs and projects. The coordinator will be responsible for ensuring services are delivered with high quality, safety and consistency on a daily basis; supervising team members to ensure services are patient-centered, timely and efficient; enabling team members to coordinate and integrate services; and encouraging ongoing performance improvement while maximizing the use of available resources to facilitate service excellence. MAJOR RESPONSIBILITIES:*Oversee the daily operations within the Diagnostic Assessment Program.*Support the development and implementation of quality improvement initiatives and projects within the program. *Provide support in planning, implementing and evaluating patient focused care and services.*Advocate for and promote a safe work environment including participating in the development of safe work practices and innovation.*In collaboration with the Patient Care Manager, contribute and provide feedback on the completion of performance appraisals and participates in performance management.*Support the development and maintenance of clinic and staff schedules, including vacation approvals.*Review and finalize payroll in preparation for sign off.*Work with the Patient Care Manager and Director to implement and evaluate operational plans based on program goals and objectives.*Ensure the effective and appropriate utilization of resources within the program, working within budgeted resources.*Facilitate team building, problem solving, and conflict resolution.*Collaborate and liaise with internal and regional stakeholders to promote consistent patient centred care across the program and region where applicable.*Promote excellence in customer service focusing on patient centred care.*Demonstrate intermediate level competence in software applications including Microsoft Office and web based systems*Manage a variety of electronic databases and program specific data submissionsQUALIFICATIONS:*Bachelor's degree in health sciences or health administration required; Masters preferred3-5 years' experience in operations or project coordination;*Knowledge of hospital organizations and health care delivery systems and experience working with diverse healthcare partners preferred;*Experience working in oncology preferred;*Strong interpersonal and communication skills both oral and written;*Strong project management skills that includes knowledge and understanding of LEAN methodology*Strong analytical background (quantitative and qualitative analysis);*Demonstrated intermediate level competence in software applications including Microsoft Office and web based systems;*Strong commitment to ongoing professional development activities;*Demonstrated commitment to our core values of Compassion, Innovation, Courage and Trust; *Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service in this area; and*Proven good attendance record with capability of maintaining the same standard.CONDITIONS OF EMPLOYMENT:This position is open to all qualified staff throughout Lakeridge Health.The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.Accommodation will be provided in all parts of the recruitment and assessment process as required under Lakeridge Health's Employment Accommodation policy. Applicants need to make their needs known in advance.