Non-UnionLAKERIDGE HEALTHClient Care Manager, Mental Health and AddictionsMental Health and AddictionsFull Time 8 Hour Day Shifts (Subjet to change)Lakeridge Health OshawaSalary Range: $46.160- $57.700 per hourUN.EX - 2100000696JOB SUMMARY: Reporting to the Director, Mental Health and Pinewood Centre, the Client Care Manager will lead and support the daily operations of several outpatient programs including those service substance users and mental health issues, with a strong focus on concurrent disorders, and hospital to community transitions. The Client Care Manager will be required to lead, manage and facilitate the implementation of evidence informed practice to achieve the delivery of high quality patient care across the services within this portfolio while collaborating with other Client Care Managers to enhance the quality of care across the care continuum. The Client Care Manager, as an integral member of the program leadership team, will be responsible for the ongoing monitoring and evaluation of performance metrics and associated performance improvement initiatives. The Manager leads several interdisciplinary teams, with regular interactions and among community agencies, regional, LHIN partners, provincial networks and other stakeholders. Establishing effective and sustainable relationships with internal and external stakeholders is a key component.QUALIFICATIONS:* Minimum of Masters degree in social sciences or other applicable program; * Current registration, in good standing, with her/his regulatory college;* A minimum of 3 to 5 years of leadership and/or management in a clinical operational environment is preferred;* A minimum of five years of clinical experience in mental health and addiction services;*Recruitment, orientation and clinical supervision of psychologists, social workers and other regulated and un-regulated professionals;* Demonstrated knowledge and skills the areas of finance, human resources, quality improvement, change management and evaluation;* Advanced knowledge in utilizing quality management data for monitoring trends, analyzing data and initiating action plans with measurable outcomes;* Proven knowledge of and ability to work with Collective Agreements and Labour Relations issues and demonstrated knowledge of relevant legislation, workplace safety standards, quality standards and related best practice guidelines;* Excellent working knowledge of the mental health and addictions system* Demonstrated leadership skills that incorporate the ability to build and coach a motivated team;* Excellent organizational planning, assessment and evaluation skills with demonstrated problem-solving and critical thinking skills;* Excellent communication (written and verbal) and interpersonal skills with the ability to work effectively with internal and external healthcare partners;* Proven conflict management/resolution skills * A commitment to continuous quality improvement and enhancing the client experience* Demonstrated commitment to ongoing professional development;* Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;* Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-services in this area; and;* Proven good attendance record with capability of maintaining this same standard;CONDITIONS OF EMPLOYMENT:The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) . Applicants need to make their needs known in advance.At Lakeridge Health we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer we welcome applications from all qualified applicants.